This FAQ provides general information about Cohera for clinicians, clients, parents, organizations, and reviewers. It is intended to be read alongside Cohera’s Terms of Service, Privacy Policy, and related compliance documentation.
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GENERAL PLATFORM QUESTIONS
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1. What is Cohera?
Cohera is a clinician-directed digital support platform designed to enhance client engagement, communication, and access to therapeutic resources between sessions.
2. Is Cohera an Electronic Health Record (EHR)?
No. Cohera is not an EHR and is not designed to store full clinical records, psychotherapy notes, or diagnostic assessments.
3. Does Cohera provide therapy or medical services?
No. Cohera does not provide medical, mental health, or therapeutic services. All clinical services are provided by licensed professionals independent of Cohera.
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USE & FUNCTIONALITY
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4. How is Cohera used in therapy?
Clinicians may use Cohera to share resources, assign exercises, facilitate check-ins, and support skill practice between sessions.
5. Is using Cohera required?
No. Use of Cohera is optional and is not required to receive therapy or clinical services.
6. Is Cohera monitored in real time?
No. Cohera is not monitored continuously.
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EMERGENCIES & CRISIS
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7. Can Cohera be used in an emergency?
No. Cohera is not an emergency or crisis service. In emergencies, users should call 911, go to the nearest emergency room, or contact local crisis resources.
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PRIVACY & SECURITY
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8. How does Cohera protect privacy?
Cohera applies industry-standard security safeguards, data minimization practices, and role-based access controls.
9. Does Cohera store therapy notes or diagnoses?
No. Cohera is not intended to store psychotherapy notes, diagnostic assessments, or formal clinical documentation.
10. Is Cohera HIPAA-aligned?
Cohera uses HIPAA-eligible infrastructure and supports HIPAA-aligned workflows; however, compliance depends on appropriate use by clinicians and organizations.
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DATA & RETENTION
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11. How long is data retained?
Data is retained only as long as necessary to provide services, meet legal and security obligations, and support auditing, in accordance with Cohera’s Data Retention & Deletion Policy.
12. Can data be deleted?
Deletion requests may be submitted and are handled within a reasonable timeframe, subject to legal, contractual, and backup requirements.
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VENDORS & TECHNOLOGY
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13. Where is Cohera hosted?
Cohera is hosted on Amazon Web Services (AWS), a secure cloud infrastructure provider.
14. Does Cohera use third-party vendors?
Yes. Cohera uses carefully selected vendors (e.g., hosting, payments, communications) with contractual data protection obligations. A Subprocessor Notice is available.
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CHILD SAFETY
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15. Can minors use Cohera?
Yes, only under clinician or organizational supervision and with appropriate parental or guardian consent.
16. How does Cohera protect children?
Cohera maintains a Child Safety & Protection Policy, restricts independent access by minors, prohibits exploitative content, and provides reporting mechanisms.
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CONSENT & ACCEPTANCE
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17. How is consent obtained?
Users are required to affirmatively accept applicable agreements (e.g., Terms of Service, Privacy Policy) through in-app acceptance mechanisms.
18. Is acceptance logged?
Yes. Cohera maintains acceptance logs that record agreement versions, timestamps, and methods of acceptance.
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ACCOUNT & BILLING
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19. How do subscriptions work?
Subscription terms and billing are governed by Cohera’s Subscription Agreement and applicable order forms.
20. What happens if a subscription ends?
Access to paid features may be suspended or terminated in accordance with subscription terms.
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REPORTING & CONTACT
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21. How do I report a security or safety concern?
Concerns may be reported to: support@cohera.app
22. Where can I find Cohera’s legal policies?
Cohera’s Terms of Service, Privacy Policy, EULA, and related policies are available in the application’s Legal & Compliance section.
FINAL NOTE
This FAQ is informational only and does not replace Cohera’s governing agreements or clinical judgment.